Contact the Smartbet editorial team

This page is the single contact point for the Smartbet editorial team. We answer questions about the pages on this site — Hot Now explanations, accumulator mechanics, live-betting descriptions, responsible gambling content. Real-money issues (Telebirr deposits that did not credit, bet settlements, KYC reviews) sit with the Smartbet operator; we cannot access them from our side.

Editorial topics

Corrections, misleading phrasing, outdated live-board descriptions, typos, broken links and unclear FAQs. Suggestions for new guides — for example, a deeper walk-through of the jackpot card settlement — are welcome.

Operator topics

Cashier issues (Telebirr, CBE Birr), accumulator boost applied incorrectly, jackpot card not credited, KYC reviews, account limits, self-exclusion, closure. All of these belong with Smartbet’s support, not with us.

How to reach us

Write to [email protected] (listed in the footer). Start the subject line with a tag: [edit] for content fixes, [rg] for responsible gambling, [press], [privacy]. Include the URL of the page you were reading. Replies within two working days.

The "Operator assistance" entry in the footer is Smartbet’s operator chat, not ours.

Hours and style

English, East Africa Time. Each message read by a person, not a bot.

Press and privacy

Press and data requests use the same address with the right tag. For privacy specifically, please also read our privacy policy.